Disclaimer

At Prime Vision Institute, we believe that learning a new language requires constant guidance and a reliable support system. Whether you are stuck on a complex grammar rule at midnight, facing technical difficulties with your LMS account, or need help with batch scheduling, our dedicated support channels are here to assist you.

1. 24/7 Digital Support (LMS & AI Tutor)
  • Instant Language Assistance: Struck on a tricky Kanji or confusing sentence pattern outside of class hours? Our Smart AI Assistant is integrated directly into your student dashboard, providing accurate explanations and vocabulary help anytime, day or night.
  • Technical Portal Support: If you experience issues accessing your recorded classes, quizzes, or digital sheets, you can submit a support ticket right through your portal profile for a quick resolution.
2. Direct Student Helpline

For urgent queries regarding batch shifts, fee payments, physical campus facilities, or holiday schedules, you can reach out directly to our student care desk:

  • Phone Support: 01716547171
  • Operational Hours: Saturday to Thursday | 9:00 AM – 8:00 PM (GMT+6)
3. Mentorship & Visa Consultation Support
  • One-on-One Feedback: Students requiring extra help with speech fluency or JLPT exam-taking strategies can request a short, face-to-face feedback session with their assigned bilingual mentor during on-campus office hours.
  • Transparent Documentation Care: For students transitioning into career opportunities in Japan, our administration offers clear guidance on verifying and compiling your academic papers, ensuring completely ethical and transparent processing.
4. Email Support

For formal requests, institutional partnerships, or official documentation queries, write to us at:

  • Email: [email protected]
  • Note: We aim to respond to all academic and support emails within 24 to 48 business hours.
Visit Our Campus

If you prefer face-to-face assistance or wish to explore our learning environment, feel free to visit our support desk:

  • Address: Boundary Road (Courier Road), Mirpur 10 No Circle, Mirpur, Dhaka